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ITIL® 4 Foundation - Synchronous Training with Exam (CA-EN-3813)

Instructor-Led Course - Exam Included View Schedule REGISTER   Satisfaction         Success rate  92 %         89  %     What is included in the course:    Explore the Course Student manuel to prepare for the exam in PDF format downloadable and printable Study diagrams in PDF format downloadable and printable Two interactive simulation exams and one quizz  Exam voucher to redeem in PeopleCert for the ITIL® 4 Foundation certification exam Course Information Price Course Objectives Course Content Exam Information Course Delivery Group discounts and private corporate courses are available. CONTACT US Course Information Audience Open to everyone in the IT and business domains who wish to take first steps in service management or anyone familiar with earlier versions of ITIL® or other sources of industry best practice and wish to learn about ITIL® 4 Prerequisite None Duration 2 days Dates Refer to the session dates below   Schedules Session 1: 8:30 a.m. - 12:00 p.m. | break | 1:00 - 4:30 p.m. EST Session 2: 8:30 a.m. - 12:00 p.m. | break | 1:00 - 4:30 p.m. EST The learning platform is accessible 24/7 Technical support and pedagogical assistance are available Monday through Friday from 9:00 am to 5:00 pm at 1.877.770.6699, or by email here Location Video conference course on Teams or Zoom. We accommodate students with special requirements. Simply click on the following button to fill out the form and we will contact you to understand your needs and make arrangements.     CONTACT US Price Course Price Price of the online training, including the exam:   1690,00  Group Discount Available Upon Request Do you have a group that would like to take this training? We offer a discount for groups of two people or more for public courses. Also, we can provide this course to a private corporate group with a discount. For private classes, this course can also be offered over 6 half-day sessions.  Finally, IT Chapter alumni enjoy a 10% discount for all instructor-led courses Simply call us, chat with us, or email us and we will contact you to make sure your learning needs are met Call us Email us                                                 1.877.770.6699   Click here Course Objectives The ITIL® 4 Foundation distance learning course with IT Chapter is an opportunity for participants to acquire the fundamental knowledge of the ITIL® 4 methodology and to prepare for the official and globally recognized AXELOS certification Upon completion of the course, the participant will be able to implement the following seven competencies: Understand the key concepts of ITIL® Service Management Understand how the ITIL® Guiding Principles can help an organization adopt and adapt ITIL® Service Management Understand the four dimensions of ITIL® Service Management Understand the purpose and components of the ITIL® Service Value System Understand the activities of the Service Value Chain and their interconnection Understand the key concepts of continuous improvement Master the different ITIL® practices and their contribution to the value chain activities Course Content Content Summary of the Course ITIL® 4 is a recognized professional certification system that enables organizations and individuals to get the most out of IT and digital services. It helps to better define the service provider's direction with a clear capability model and align business strategy with customer needs.  ITIL® 4 offers comprehensive, practical and proven guidelines for implementing a service management system, while providing a common glossary of terms for organizations using IT services. The value of ITIL® 4 In an environment of unprecedented change characterized by digital transformation, organizations must be more agile and willing to adopt new ways of working to succeed. ITIL® 4, through its structure, helps organizations to connect and align the various challenges that concern not only ITSM professionals, but also a range of specialists working in the digital world. ITIL® 4 further develops previous versions by providing a practical and flexible foundation to help organizations in their transformation process. The new version presents an integral IT/digital operating model for the delivery and operation of technology products and services. This enables IT teams to continue to play a critical role within a broader business strategy. What is in it for you? Lead with business as peers by playing a proactive role in shaping business strategy and sharing ownership for business results. Use Portfolio Management disciplines and techniques to optimize realized business value. Understand the principles of effective and persuasive communication What is this about? The objective of this course is to help you get a good understanding of the key concepts of service management, the ITIL® 4 service management framework and prepare you for the exam. This package includes the course material you need for your preparation, downloadable coloured diagrams, comprehensive student manual, downloadable study cards, two interac tive practi ce exams allowing to simulate real online exam, and the actual exam voucher. After this learning experience, you will be able to relate ITIL to your own work environment. The ITIL 4 Foundation Certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The ITIL 4 Foundation certification is also a pre-requisite for individuals wishing to achieve the ITIL 4 Managing Professional, ITIL 4 Strategic Leader, or ITIL Master certifications. The ITIL® 4 Foundation training with IT Chapter is a 2-day training course with an online exam The course is based on the AXELOS specifications for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help participants understand the key concepts of Service Management and the ITIL® 4 management framework and to prepare for the exam In addition, we provide an enriching learning experience that helps participants to fully understand ITIL® 4 and relate ITIL® to their own work environment Course Plan Module 1: Introduction Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the modern world Introduction to ITIL® 4 Exam Details Module 2: Key concepts of Service Management Value creation and co-creation Value: Service, Products and Resources Service relationships Value: outcomes, costs and risks Module 3: The Four Dimensions of Service Management Organizations and people Information and technology Partners and suppliers Value streams and processes External factors and the PESTEL model Module 4: The Service Value System (SVS) Overview of the Service Value System Module 5: The Service Value Chain Module 6: Guiding Principles The Seven Guiding Principles Guiding Principles Interaction Module 7: Overview of ITIL® Practices The purpose of ITIL® practices Continual improvement Change Enablement Incident Management Problem Management Service Request Management Service Desk Management Service Level Management Module 8 : Exam preparation (tips, 2 x mock exams + correction, 1 x timed quiz) Subscription platform « My Axelos » Everyone who passes an ITIL® certification exam is entitled to a free one-year subscription to "My ITIL®". A "My ITIL®" subscription is designed to provide you with support beyond the certification. It includes the following benefits: Access to all previously published ITIL Practices in English, available for download in .PDF format Access to practical tips and examples Additional content and Continuous Professional Development (CPD) activities that provide further clarification on specific areas of knowledge in the use of ITIL® Exam Information Knowledge control tests and validation of acquired knowledge at each step 1 x Quiz of 40 questions, with corrections (timed electronic format) 2 x Mock exams of 40 questions each, with corrections (timed electronic format + pdf) Actual certification exam (1 hour), online, day and time to be chosen individually. Voucher validity: 1 year Exam Format 40 multiple choice questions (1 point per question) Duration of 60 minutes Online exam with live proctor, in English* Closed book with 65% passing score (26 correct answers) Digital certificate of achievement from PeopleCert Requires laptop and web camera * 25% additional time if English is not the original language Option reprise We now offer an additional option that allows you to retake the exam if you do not pass the first time. Although this option is a little more expensive, you will feel good about having a second chance. Otherwise, if you do not pass and you have chosen the no retake option, you will have to order a new exam here Course Delivery Monitoring and Evaluating Results Follow-up of the Execution IT Chapter certificate of participation (downloadable) mentioning the course title and the duration will be available to participants immediately upon completion of the course Students will be able to download the actual certificate from the examination institution portal within 48 hours upon successfully passing an exam Assessment of Results Individual collection of the trainee's expectations Self-evaluation questionnaire at the beginning and end of the course Continuous evaluation during the session via quizzes at the end of each module Delivery of a certificate at the end of the training (upon request) Satisfaction survey at the end of the course Learning Management System Teaching methods Participant's manual in secure PDF format (provided by IT Chapter). Short videos of the trainer available online (asynchronous) 7 x Checklists. Syllabus. Assessment of the participant's needs and profile prior to the training. Theoretical input grouped into different modules. Quizzes, knowledge tests and validation of acquired knowledge. Educational sequences grouped into different modules. Individualized access thanks to a login and a password per learner, allowing control and evaluation by the pedagogical guides from a platform specially designed for e-learning. Technical means The e-learning platform is the tool that allows the participant to complete his preparation. The entire training content is divided into modules. Access to the training material is possible upon registration, in a fast and efficient way. Access to the platform is obtained after creating an account. The training content is accessible from the platform from several types of devices such as computers, smartphones (iOS and Android), tablets and other smart devices.  The learning platform allows you to attempt the mock exams, quiz, see the results, progress, complete surveys and download the certificate of participation. It also allows you to chat with the trainer Educational Reference and Trainer The course is under the responsibility of IT Chapter training department and can be reached by email at contact us The trainer is accredited by the respective accreditation body and can be contacted here